AMK Microfinance Institution originated from the savings and credit components of the community development work of Concern Worldwide in Cambodia from 1993 but only became a directly implemented program in 1999. Following the new Cambodian microfinance regulation, AMK became a separate company and obtained a license from the Cambodian central bank in 2004.
AMK’s long-term vision is of a
Cambodian society where citizens have equal and sufficient economic
and social opportunities to improve their standards of living and
where they can contribute productively towards the overall
development of the country.
AMK’s mission is to help large
numbers of poor people to improve their livelihood options through
the delivery of appropriate and viable micro-finance services.
- AMK provides micro-finance services to poor people in Cambodia that are grounded in sound financial discipline at all levels.
- AMK is committed to openness & transparency in all areas of management & operations.
Guiding Principles (Con.)
is committed to developing processes & services and to adopting
behaviors & standards that ensure optimum social performance,
including client protection.
- AMK is a learning organization where appropriate exchange and sharing of information contributes to staff development, training, and improvements in policies and systems.
Products, Services & Working Methodology
Group Loan Products
AMK offers three Village Bank loan products that utilize the solidarity group lending methodology.
The methodology begins with potential clients self-selecting
themselves into solidarity groups of three to six members. These
solidarity groups are then organized into Village Banks that consist
of four to twelve groups (or twenty to sixty clients).
Individual Loan Products
Clients who wish to borrow larger
amounts of capital to support their business can take advantage of a
variety of individual loan products including Business Expansion
Loan, Seasonal Loan, & Seasonal Credit Line products. Since the
amounts & associated risks are higher, these loans require
collateral and guarantors.
Emergency Loan Product
The Emergency loan is designed for
both Group Guaranteed and Individual loan clients in good standing to
assist them in the unfortunate event that an emergency arises.
AMK has created a family of flexible
deposit products to meet the savings needs of its customers. AMK
offers five distinct deposit products. These include the General
Savings Account, Easy Saving Account, Fixed Deposit Account, Future
Account, and Mobile Savings Account.
launched a nationwide money transfer service in 2011 in order to
facilitate money transfers between all AMK branches or sub-branches.
simply processed documents, customers can easily transfer money to
family members, relatives, business partners, & other
AMK provides local money transfer service to public customer in order to makes it easy which
you can send and receive money for your family financial support,
business transaction…… with convenience and safety that you can access
money transfer with AMK nationwide.
- There are threes currency type has provided to client such as (KHR / USD / THB)
are fours transaction type has provided to client such as (Cash – Cash /
Cash – Account / Account – Account / Account – Cash)
- Secure, Fast service with great time and cost saving
- Good service, Reasonable service fee
- Convenience for sending and receiving money through AMK Office or Agent nationwide
- Short and simple process
products have been designed to serve its clients’ financial needs
throughout their lives as their lifestyles and income sources change. As
a result, AMK offers Loan, Savings, Money Transfer, Microinsurance and Payment products.
The typical AMK client joins AMK as a Village Bank client who accesses
small amounts of credit through AMK’s Group Guaranteed Loan products.
Depending on the clients' income stream, clients can choose between
Installment and End of Term Loans. Good clients who return to AMK are
rewarded with higher loan ceilings and reduced interest rates for
subsequent loans. Successful clients can also avail themselves of
flexible Credit Line products and Emergency Loans if the need arises.
1. End of Term - Village Bank, a group guaranteed loan without any physical collateral requirement.
2. Installment - Village Bank, a group guaranteed loan without any physical collateral requirement.
3. Credit Line - Village Bank, a group guaranteed loan without any physical collateral requirement.
4. Easy Loan - Village Bank, a group guaranteed loan without any physical collateral requirement.
5. Business Expansion Loan, requires physical collateral and guarantors.
6. Seasonal Loan, targets farmers involved in small scale agriculture, crop growing, and animal raising.
7. Easy Loan,
for city dwellers who have been residents in the area at least 6
months. One guarantor required but no physical collateral necessary.
8. Emergency Loan, restricted to clients who have completed at least six months with AMK and are still active at the time of application.
Microfinance Institution is one of the leading microfinance
institutions in Cambodia and has been granted a deposit license from the
National Bank of Cambodia (NBC).
AMK offers four diversified deposit products, which have been widely
accepted by customers. These are the Easy Savings Account, Lucky
Account, Fixed Deposit, and Future Account. As an added benefit, if you
sign up for an Easy Savings Account or a Lucky Account, you will receive
a free ATM card.
1. Easy Saving Account (Purple ATM Card)
2. Lucky Account (Gold ATM Card)
3. Fixed Deposit
4. Future Account
5. Corporate Saving Account
6. Smart Kid Account
Our Client Profile
research and surveys, we gain valuable insight from our clients into
their needs and changing market conditions. AMK's in-house Research
Department actively works towards providing relevant information for AMK
to assess, manage, and report on its Social Performance.
order to make Social Performance Management (SPM) a driving force at
AMK, our Research Department collects information from clients,
non-clients, and secondary sources, and analyzes this data in a series
of reports created annually (the Research Intelligence Reports). These
reports cover both social and market issues and seek to answer the
following key questions:
1.How poor are the clients we are reaching?
2.How many clients leave AMK, when, and why?
3.Are AMK clients satisfied with the products we offer?
4.Are there other products that the clients demand?
5.Is AMK having any transformational impact on them?
AMK client households generate income through farm activities, non-farm activities, and other sources of in-flows.
Farm activities refer to the activities dealing with crops, livestock, and Common Property Resources (CPR).
Non-farm activities include income from casual labor, salaried labor, manufacturing, and services.
Other sources of inflows include remittances (domestic and international), sales, rental, and income from loans.
Nearly all rural households in Cambodia undertake at least one farm
activity. 95% undertake at least one non-farm activity (see graph 1
below) and 55% also benefit from other inflow sources (excluding
AMK Customer Lifecycle
products have been designed to serve its client’s' financial needs as
their lifestyles and income sources change over time. The typical AMK
customer joins AMK as a Village Bank client who accesses small amounts
of credit through AMK’s Group Guaranteed Loan products. Depending on
their income stream, clients can choose between Installment and End of
Term Loans. Good clients who return to AMK are rewarded with higher
loan ceilings on subsequent loans. Successful clients can also utilize
flexible Credit Line products and Emergency Loans if the need arises.
Cambodia and the Microfinance Environment
commercial lending has traditionally been constrained in rural Cambodia
by high costs of operations, the inability to verify and enforce
property rights, and low levels of economic activity. As a result, the
vast majority of the rural population up until recently has had almost
no access to formal financial services.
In 1992, after the signing of the country's peace accords which marked
the end of decades of bitter conflict, Cambodia emerged from economic
isolation. Large-scale international aid and relief operations
followed. The first microfinance experiments were credit-oriented,
designed to kick-start new business activity. Microcredit was initially
provided by NGOs to fill gaps left by the non-existent banking sector.
Without a working banking system, organizations such as GRET, World
Relief, ACLEDA, and CRS initially ran microcredit projects by physically
handling cash transfers themselves.
A Road Less Travelled in Serving Microfinance Clients
A Road Less Travelled in Serving Microfinance Clients: The AMK Story
The Universal Standards for Social Performance Management Implementation
Guide provides financial service providers with practical guidance on
how to improve strategies, governance, operations, and employee
treatment. It is based on a set of industry standards for social
performance management (SPM), called the SPTF Universal Standards for SPM.
In addition to “how-to” guidance, the newly published Guide features practical experiences from hundreds of organizations with strong SPM practices. Among these, Cambodian institution AMK
features prominently and is also the subject of an upcoming book by
Anton Simanowitz and Katherine Knotts. CGAP's Antonique Koning spoke
with the authors.
AMK Won Highest Customer Orientation Award for 2011
received the Global Microfinance Highest Customer Orientation
Achievement Awards for 2011. The award was accepted by AMK Board Member
Marcus Fedder at the Global Microfinance Investment Summit held in
Geneva July 5-8, 2011. The Highest Customer Orientation award category
recognizes organizations with the highest level of responsibility
towards its customers and a high success rate of both customer
acquisition and retention.